Privacy & Cookie Policy | Prestige & Village

Privacy Policy

Privacy Policy

BACKGROUND:

Prestige and Village Estate Agents Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://prestigeandvillage.co.uk/  (“our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy and Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when entering the web site at which acceptance is requested.

Information About Us

If you wish to contact us regarding this Privacy and Cookie Policy please click here [link to content page]

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

What Is Personal Data?

Personal data is, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

You have the following rights, which We will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know.

The right to access the personal data We hold about you.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete..

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

We would welcome the opportunity to resolve your concerns ourselves , however, so please contact us first, using the details in Part 15.

What Data Do You Collect and How?

Depending upon your use of our Site, We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see below under Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data.

Data Collected How We Collect the Data
Name gender and Title Enquiry form on the web site form.
email address, property address, telephone numbers Enquiry form on the web site form.
Preferences of type of property interested in buying, area and value. Enquiry form on the web site form.
Technical information including IP address browser type and version Cookies and analytical tools

How Do You Use My Personal Data?

We must always have a lawful basis for using personal data. The following table describes how We may use your personal data, and our lawful bases for doing so:

What We Do What Data We Use Our Lawful Basis
Personalising and tailoring your experience on our Site. Personal data. This is a legitimate interest to promote our business and services to you.
Administering our Site. Personal data. Legitimate interest to ensure that our web site operates effectively .
We will hold your personal information on our client management systems. Personal Data. This is a legitimate interest to provide marketing information about our services which you have informed us that you are interested in.
We are required to obtain checks and references from third party agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering. Personal data. To fulfil and comply with Legal or regulatory obligations.
Personalising and tailoring our properties for sale and services for you. Personal data. This is a legitimate interest so that we can show you the properties within the criteria that you have set.
If we need to communicate with you we shall do so by telephone, post or email. Personal data. This is a will ensure that we can fulfil our obligation to you.
We may supply you with information by email or post that you have opted-in-to receive (you may opt-out at any time by informing us in writing by post or email. Personal data. This is a legitimate interest to provide marketing information about our services which you have informed us that you are interested in.

With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email or telephone or text message or post  with information, news, and offers on our properties  and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations in law You will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose and need to use your personal data for that purpose. If We do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.

If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purposes for which it was originally collected, We will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. However the retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK.

The security of your personal data is essential to us, and to protect your data, We take a number of important measures, including the following:

limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

Our client files are stored on our secure client management systems. Access is restricted on our client systems to those within Prestige and Village estate agents limited and the Prestige and Village network  and who are required to have access to your information for legitimate business purposes.

Do You Share My Personal Data?

We may share your personal data with other companies in our group for marketing other properties to you.

We may share your personal information with any person or any of our licenced Property Partners  working within Prestige and Village Estate Agents Limited network on a need to know basis to ensure we are able to perform our obligations to you.

If We sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details.

Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all.

You may restrict our use of Cookies.

How Can I Access My Personal Data?

If you want to know what personal data We have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent us.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

How Do You Use Cookies?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user’s computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our  Site depend on Cookies to function. These Cookies are considered to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
_gid To count and track page views yes
_ga To count and track page views yes
fbp to store and track visits across websites. yes
wp-settings-* Cookie is used to retain user’s WordPress admin settings yes
wp-settings-time-* Sets the time when settings last stored yes
PHPSESSID Necessary to maintain login between page views yes

Our Site uses analytics services provided by Google. Website enable us to analyse anonymous usage information, and have a better understand of how our Site is used. We can then make improvements to our Site and the services offered through it.

The analytics service used by our Site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) the following Cookies:

Name of Cookie First / Third Party Provider Purpose
dpr Third Party facebook.com Performance cookie, tracks screen and device experience
fr Third Party facebook.com Facebook advertising relevancy based
c_user Third Party facebook.com Facebook account verification
sb Third Party facebook.com Facebook security, site and product integrity
spin Third Party facebook.com Facebook Pixel tracking
_fbp Third Party facebook.com for the purposes of providing advertising and site analytics services
datr Third Party facebook.com Iidentify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features.
xs Third Party facebook.com Facebook account verification
ANID Third Party google.com Used for advertising served across the web and stored in google.com.
__Secure-3PSIDCC Third Party google.com  Used by for targeting purposes to build a profile of the website visitor’s interests
SID Third Party google.com Digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of this and HSID cookies allows us to block many types of attack, such as attempts to steal the content of forms that you complete on web pages.
1P_JAR Third Party google.com These cookies are used to collect website statistics and track conversion rates.
NID Third Party google.com These cookies are used to collect website statistics and track conversion rates.
SIDCC Third Party google.com Security cookie to protect users data from unauthorised access
APISID Third Party google.com Used to track usage within Google Maps
CONSENT Third Party google.com This cookie is used to track consent to cookie use.
SEARCH_SAMESITE Third Party google.com This cookie is used to prevent the browser from sending this cookie along with cross-site requests.
__Secure-3PAPISID Third Party google.com Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising
SSID Third Party google.com Used to track usage within Google Maps
HSID Third Party google.com Digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of this and SID cookies allows us to block many types of attack, such as attempts to steal the content of forms that you complete on web pages.
SAPISID Third Party google.com Used to track usage within Google Maps
__Secure-3PSID Third Party google.com Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising
DV Third Party google.com Collect data for Google Anlaytics
OTZ Third Party google.com cookie used by Google Analytics that provides an aggregate analysis of Website visitors
_ga Third Party vimeo.com Analytics for video display
player Third Party vimeo.com Video player settings
vuid Third Party vimeo.com Video viewing history

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact our head office the details you will find on our contact page CONTACT PAGE LINK.

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 10.12 2020.